I paid and my cases are gone

Purchases are tied to your store account, not your device. Open the drawer, pull to refresh, and it restores. If it doesn't, email us the order number from your Google Play or App Store receipt and we'll unlock it manually.

I closed a case and I still think my answer was right

Send us the case number and your reasoning. If a case accepts only one phrasing of a motive that has two fair readings, that's our bug and we fix the case.

Can I reset a case that went cold?

No. That's the point of it. Two filings, then the case stays on your record as it ended.

My verification was rejected and I am obviously me

Reply to the rejection notice and a person looks at it. Nothing makes people abandon verification faster than being told they aren't themselves, so we take these seriously.

A venue's hours or door policy is wrong

Tell us the venue and what it should say. Corrections from locals are how the database stays honest, and they go in quickly.

I want my account and data deleted

In-app under Me, or email support@colddeckstudios.com. Deletion is permanent and there's no shadow copy.

Someone is harassing me

Report them in the app. Threat reports suspend the account immediately rather than joining a queue. If it's urgent and the app isn't enough, email support@colddeckstudios.com with the word URGENT in the subject.